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runningdirect.de
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Passa Sports GmbH
Lindenstr. 14
50674 Köln
aus 523 SHOPVOTE-Bewertungen
der letzten 12 Monate
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Antwort von runningdirect.de am 30.03.2022 :
dear customer, we are sorry that your experience with us was not perfect. If you have complaints about the product you received you can always contact our customer service. Make a picture of the problem and report it to us - we can always exchange the product. We only sell new products and no used products. When we get back products in customer returns we always check the quality of the products but of course human mistakes can happen always. About the shipping time: you ordered on Monday 13:49 and the order arrived in your desired delivery location finally at Thursday - so we are talking 3 days and not 4 days! The delay was caused by DHL as you can tell by the tracking link, since we packed the order already on Monday. Sometimes parcels have a delay in the DHL system that we cannot influence from our side. 87% of our parcels arrive next day, 11% in two days and only a few take longer. We are sorry about this delay and hope to be able to prove better the next time if you give us a chance to...